Job Description

Base pay range

$70,000.00/yr - $75,000.00/yr

What You Will Do

• Technical focal responsible for identifying in‑service issues, driving root cause investigations, and developing innovative and practical corrective actions in a timely manner.
• Coordinate with program and engineering counterparts to ensure aftermarket requirements are considered in the development of design changes.
• Author and navigate the approval cycle for Service Bulletins to implement design changes, inspect for field issues, or to address quality escapes in the field. Implement effective and cost conscious retrofit plans.
• Management of our product support requirements including tracking operational interruptions, component reliability, removals, repair development, spare asset availability, spare part sales, and warranty financials.
• Work to effectively understand and resolve warranty disputes.
• Drive improvement to Customer Scorecards, Key Performance Metrics, and Implement and Execute Standard Work.
• Develop and maintain positive customer and supplier relationships through effective communication and by fostering a culture of trust and mutual respect.
• Ensure Product Support Agreement compliance.
• Support the development of maintenance management guidelines.

What You Will Bring (Qualifications)

• This position requires an B.S. degree in the appropriate discipline and 3 years of relevant experience. In the absence of a degree, 5 years of relevant experience is required.
• Technical knowledge of Aerospace Nacelle products is preferred.
• Understanding of the design of aerospace structures and systems
• Continuous Improvement experience with (CORE, ACE, Lean, or Six Sigma tools)
• Experience defining, tracking, and documenting multi-disciplinary project tasks (schedule, resources, budget / cost)
• Experience building and delivering technical presentations to internal and external customers. Understand how to craft messaging to specific audiences (executives, OEM partners, and airlines).
• Strong understanding of the commercial implications of engineering changes, field issues, and investigations
• Experienced using MS Office – Excel, Project, Word, and Powerpoint.
• Experienced using Teamcenter, CRM software (MS Dynamics, Salesforce, etc.), SAP, CATIA V5
• General knowledge of contracts and specification documents.
• General understanding of Aftermarket technical support manuals.

Pay Range

$72,000 - $75,000

Work Requirements

This role is considered an on‑site position located in Chula Vista, CA

• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.

Seniority level

Associate

Employment type

Full‑time

Job function

Engineering and Manufacturing

Industries

Engineering Services, Aviation and Aerospace Component Manufacturing, and Airlines and Aviation

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Benefits

• Medical insurance
• Vision insurance
• 401(k)

Compensation

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

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